Ahead Of National Technology Day, Over 1, 58,000 Netizens Sign Petition Demanding Better Internet Speeds in India
Mr. Ashim Sanyal, Chief Operating Officer, Ph: 9350998460
Latest Study By Consumer Voice Reveals That Internet Speed In India Is One Of The Lowest In The World
New Delhi: Following a study conducted by Consumer VOICE titled “Assessment of Impact of Quality of Internet Services on Internet Users”, completed in last quarter of 2017, which found that the internet speeds given by service providers to the users are far below what is claimed and is amongst the lowest compared internationally, Consumer Voice started a petition on Change.Org urging the Ministry of Electronics and Information Technology to improve the internet speed provided. The petition has been signed by more than 1 lakh 58 thousand netizens which shows that internet users are aware of this problem and need a quick resolution. The petition was started just four weeks ago and is trending with the number of signatures growing day by day.
Findings of the Study
The report subsumes 3 volumes:
- Volume 1: Concept Scope and Dimensions Read More
- Volume 2: Assessment of Quality of Internet Service Read More
- Volume 3: Impact of Quality of Internet Service on Various Aspects of Life Read More
“It is not just the provision of service that will help India in becoming “Digital India”, rather Quality of Internet Service (QoIS) that determines the sustainability of this vision” says Prof. Sri Ram Khanna, Author of the study and Managing Editor at Consumer Voice.
As speed is an important parameter of QoIS, “Audit of wireless internet speed‟ was also conducted in eight states across the four telecom circles. It was found that users get much lower speed than what is claimed. It also shows a wide gap between 3G and 4G speed claims of Internet Service Providers (ISPs) and their actual performance.
It has been found that the maximum 4G speed among the sample was just 4.10 mbps and only 1.50 mbps in case of 3G, which is not even close to its definition. This along with the highest speed reported by TRAI Analytics Portal i.e. 18.90 mbps provides sufficient evidence to question the delivery of promised speed to the end user at the point of use at time.
It has been established that Internet has become all-pervasive and has merely left some segments untouched. However, the concept of Quality of Internet Service (QoIS) still remains alien for the government, TRAI and service providers.
“We urge the stakeholders to take corrective and timely measures that ensure promising future for internet service, by serving the mutual interest of all” says Mr. Ashim Sanyal, COO, Consumer VOICE. Most consumers are also not able to distinguish between poor, average and good quality of service. As it can be seen from the highlights given below, a lot has been left desired when it comes to getting promised quality of service.
Major Findings and Recommendations
Following recommendations have been made to improve quality of service on the basis of the study-
- Minimum download Speed: TRAI must mandate every Internet Service Provider (ISP) to disclose a minimum average download speed that must be provided at least 95% of the time.
- TRAI MySpeed app, which was used for this study, should be made more robust and user-friendly
- TRAI should find a way so that consumer using internet can come to know the reduction in speed or loss of signal at a particular point of time.
- Compensate for loss of Time and Money Due to Poor QoIS
- Lodging of complaints must be made simple and easy (App based complaint lodging and easy follow up).
- Promote Internet application among rural and lower income consumers.
- The report has demonstrated evidence that poor quality internet service can disrupt delivery of E-governance program. There is need to ensure that reliable fast speed internet is necessary for citizens to benefit from E-governance services.
The report was presented to TRAI on October 30, 2017 and to attendees to a consumer conversation series organized in collaboration with India Habitat Center on December 18, 2017. It is also being presented to Government Ministries, MPs and opinion leaders.
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