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Top 10 Judgements of 2019, Top 10 consumer cases of 2019

Homebuyers can’t be forced to accept possession in case of unreasonably delayed flat: Supreme Court.
Pioneer Urban Land & Infrastructure Ltd. vs. Govindan Raghavan
In The Supreme Court of India Civil Appellate Jurisdiction Civil Appeal No. 12238 Of 2018
Bench: Justices Uday Umesh Lalit & Indu Malhotra

Decided On: April 2nd, 2019

The Apex court in a consumer empowering judgment (Pioneer Urban Land & Infrastructure Ltd v Govindan Raghavan) ha

]s held that incorporation of one-sided clauses in an agreement between builders and flat purchasers constitutes an unfair trade practice falling under Section 2 (r) of the Consumer Protection Act, 1986

  • The Appellant/ Builder launched a residential project in Gurugram. The Respondent/Flat Purchaser entered into an Apartment Buyer's Agreement with the Builder to purchase an apartment in the said project.
  • Per clause 11.2, the Builder was to make all efforts to apply for the Occupancy Certificate within 39 months from the date of excavation (with a grace period of 180 days) and offer possession of the flat to the Respondent. The Builder failed to apply for the Occupancy Certificate as per the stipulations in the Agreement and subsequently the Purchaser approached the National Forum.

National Consumer Disputes Redressal Commission

  • Hon'ble NCDRC passed an exparte Interim Order restraining the Builder from cancelling the allotment made in favor of the Purchaser. Lis pendens Builder obtained the Occupancy Certificate and issued a Possession Letter to the Purchaser.
  • While the Builder sought direction to the Purchaser to take possession of the flat, the Purchaser's case was that due to inordinate delay of almost 3 years, it had already taken an alternate property and was no longer interested in taking possession.

The National Forum opined in favor of the Purchaser and held that, keeping in view the delay of 3 years in procuring the Occupancy Certificate, the Purchaser could not be compelled to take possession at such a belated stage.

Further, the grounds urged by the Builder for delay were not justified and clauses in the agreement were held to be wholly one sided, unfair and not binding on the Purchaser.

Supreme Court of India

  • The Apex Court upheld the decision of the National Forum. It was opined that the Purchaser made a clear case of deficiency of service on the part of the Builder and the Purchaser was justified in terminating the Apartment Buyer's Agreement by filing a consumer Complaint. Further rightly so, the Purchaser cannot be compelled to accept the possession whenever it is offered by the Builder.
  • The purchaser was legally entitled to seek refund of the money deposited along with compensation.
  • A perusal of the Agreement revealed stark incongruities between remedies available to both parties, all of which constituted 'unfair trade practices' under section 2(r) of the Consumer Protection Act, 1986
  • It was held that the terms of a contract will not be final and binding, if it is shown that the flat purchasers had no option but to sign on the dotted line, on a contract framed by the builder. The contractual terms of the Agreement were declared ex-facie one-sided, unfair, and unreasonable. Appeals were dismissed accordingly.

Top ten List of Judgement

  1. Pioneer Urban Land And Infrastructure Limited & Anr. Vs. Union Of India & Amp; Ors.: Supreme Court nullified builders effort to oust homebuyers from consumer courts and insolvency proceedings. Read More
    August 9th, 2019
  1. Alok Kumar V. M/S. Golden Peacock Residency Private Limited & Anr.: Unfair to make homebuyers wait indefinitely for possession, directs developer to refund money: National Commission. Read More
    6th September, 2019
  1. Anjum Hussain vs Intellicity Business Park Pvt Ltd: In class action suits, oneness of the interest is akin to a common grievance against same person: Supreme Court.
    10th May, 2019 Read More
  1. Pioneer Urban Land & Infrastructure Ltd. vs. Govindan Raghavan: Homebuyers can’t be forced to accept possession in case of unreasonably delayed flat: Supreme Court.
    April 2nd, 2019 Read More
  1. Sunil Kohli vs. M/s. Purearth Infrastructure Ltd.: If the purchaser of good uses the good for earning livelihood, he is ‘consumer’: Supreme Court. Read More
    October 1st, 2019
  1. Vibha Bakshi Gokhale Vs. Gruhashilp Constructions: Dismissal of consumer complaints on mere technical grounds, defeats the purpose of ensuring justice: Supreme Court. Read More
    May 10th, 2019
  1. Punjab Urban Planning and Development Authority (Now GLADA) Vs. Vidya Chetal: Determination of disputes concerning validity of imposition of statutory dues arising out of a “deficiency of service” can be undertaken by the Consumer Fora under the provisions of the C.P. Act. Read More
    16th September, 2019
  1. Maharaja Agrasen Hospital & Ors. vs. Master Rishabh Sharma & Ors: Hospital vicariously liable for medical negligence committed by its Doctors. Compensation enhanced. Read More
    16th December, 2019
  1. Administrator Smt. Tara Bai Desai Charitable Opthalmic Trust Hospital, Jodhpur Vs. Managing Director Supreme Elevators India Pvt. Ltd & Ors.: Can A Trust file Consumer Complaint: matter needs to be revisited: Supreme Court Read More
    October 4th, 2019
  1. Shoda Devi Vs. Deen Dayal Upadhyay Hospital: Supreme Court enhanced award of compensation and said it cannot go restrictive just because the victim is from poor and rural background. Read More
    7th March, 2019
Divya Patwal


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