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Commercial Vehicle Insurance Claim Process

Filing of Commercial Vehicle Insurance Claim Claims

The increasing number of accidents and incidents of vehicle thefts has made it essential for policyholders to know how to file vehicle-insurance claims.
When the accident happens, call your insurance company representative as soon as possible—even if you are away from home or someone else caused the accident. It doesn’t matter where the accident takes place. If your vehicle insurance policy is in force, you remain insured throughout the country.
In case of vehicle theft, inform your insurance company’s representative immediately after lodging an FIR (first information report). Your insurance company will handle the claim process as your advocate.

Here’s the information you need to submit while filing a claim:
  • Your contact numbers
  • Car insurance policy number
  • Name of insured person
  • Date and time of accident
  • Vehicle number
  • Make and model
  • Location of loss
  • Brief description of how the accident took place
  • Name of driver
  • Place and contact details of the insured person if the person intimating the claim is not insured


How to file a Car Accident Claims

  1. a) Note the number of the other vehicle involved in the accident.
  2. b) Note down the names and contact details of witnesses.
  3. c) Contact the toll-free number of your insurer and get your claim number/reference number.
  4. d) If the claim intimation is delayed, your insurer has the right to reject the claim.
  5. e) In case of vehicle theft, the insurance company should at least be informed on the phone right after you inform the police. The written intimation can follow later.
  6. f) You need to check with your insurance company representative on how to proceed and what forms or documents will be required to support your claim. No repair should be done before survey of the vehicle.
The following documents will need to be submitted for accident claims:
  • Claim form duly signed
  • Registration certificate (RC) copy of the vehicle
  • Driving license copy
  • FIR
  • Original estimate
  • Original repair invoice and payment receipt

Your insurance company may require a ‘proof of loss’ form as well as documents relating to your claim (such as medical and car-repair bills and a copy of the police report). Supply all the information to process your claim.
Maintain a record of all your expenses as a result of the accident which may be reimbursed under your policy. Some insurers also provide cashless facility for repair of your vehicle.

Documents Required for Filing a Theft Claim

  • Claim form duly signed
  • RC copy of the vehicle with original keys
  • Driving license copy
  • Policy copy
  • Original FIR copy
  • RTO transfer papers duly signed along with Forms 28, 29, 30 and 35 (if hypothecated)
  • A no-trace report from the police saying that the vehicle cannot be located


Commercial Vehicle Insurance Claim Procedure

Although filing a claim is a simple process, it is important to do it properly or else the claim can become null.

  • After you submit your claim form and the relevant documents, the insurer appoints a surveyor to inspect your vehicle and submit his/her report to the insurance company. You also get the details of the surveyor’s report.
  • No repair should be done before survey of the vehicle. Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer.
  • In case of major damage to the vehicle, the insurer arranges for a spot survey at the site of accident. You can undertake repairs only on completion of the survey.
  • Once the vehicle is repaired, submit duly signed bills/cash memos to the insurer.
  • Some insurers have the surveyor re-inspect the vehicle after repairs. In such cases, you should pay the garage expenses and obtain a proof-of-release document (this is an authenticated document signed by you to release the vehicle from the garage after it is repaired).
  • Once the vehicle has been released, submit the original bill, proof of release and cash receipt from the garage to the surveyor.
  • The surveyor sends the claim file to the insurance company for settlement along with all the documents. Finally, the insurance company reimburses your claim.
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Divya Patwal



  1. Sheldon Desouza
    September 14, 2018

    Hi, is a valid Gumasta required while claiming insurance of a commercial/tourist vehicle?

    • Divya Patwal
      September 20, 2018

      Hi Sheldon, for a commercial vehicle commercial licence is mandatory for claiming the insurance amount.

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